FAQ
Here is where you will find many common questions about diabetes, the app, Glucosezone, and more! Please feel free to comment or submit your own question and we will be happy to reply within a days time!
General
Fitness-Related
Diabetes-Related
App Related
- I want to use a specific trainer for my workouts. How do I find the trainers?
- What is Just for You?
- What is Quick Start?
- What are the key features of the GlucoseZone app?
- If I test my blood sugar during the workout, can I enter it in?
- Can I pause my video?
Technical
- Why can't I get sound on my phone?
- What devices is GlucoseZone compatible on?
- My app crashed. What do I do?
- I have a question for staff, how do I contact you?
- My videos won’t play.
- How much data does the app use?
Personal
- If I have bad knees and cannot stand up for a prolonged period of time, what do I do?
- Is my information protected in the GlucoseZone app? What are the privacy guidelines?
- What are safe blood sugars to have during exercise?
- Do you offer nutrition help? What should I be eating/what kind of diet should I follow?
- Why is my blood sugar always high in the morning?
- I'm not losing weight, why not?
Account/Billing
- How do I obtain a referral code?
- What if I do not have a referral code?
- How can I update my credit card?
- How does GlucoseZone charge my account?
- Can I pause my account?
- What is your refund policy?